Privacy Policy | Transfergratis
Privacy Policy
How Transfergratis handles your data
Last updated on August 13, 2024
Introduction
This Privacy Policy describes the way Transfergratis obtains, uses, stores and manages informations that you, as a user of our services, provide to us. You have certain rights, described below, to know what information we collect, how we use it, and how you may obtain and correct it.
We first collect information about you and about the person to whom you are sending money (your "Beneficiary") from the data you supply on the Transfergratis website When you provide information to Transfergratis, through the website or otherwise, you are warranting to Transfergratis that all of the information you provide to us about yourself and about your Beneficiary is accurate and complete. Transfergratis is relying on your warranty when Transfergratis provides the Service to you. The information you provide includes Personally Identifiable Information, which is defined as information that can be used, on its own, or with other information, to identify you.
In addition to the information you provide, Transfergratis may have or may obtain from third parties, information about you or your Beneficiary, some of which may be Personally Identifiable Information. More information about these third parties appears below. Transfergratis uses this information to provide its services to you and to help protect you, the Transfergratis service, your Beneficiary, and the general public from mistakes, fraud, money- laundering, and other problems.
Collection of Information
The initial information we collect from you is the information that you provide to us on the Website. This includes information about yourself, such as your full legal name, address, date of birth, telephone number, email address, as well as other information and/or documentation that will allow us to verify your identity. You must also provide us with information about an approved payment source, and information about your Beneficiary, which may include sensitive personal information such as your Beneficiary's name, address, mobile phone number, and/or bank account information. Transfergratis may also collect information from your mobile phone or another device from which you access the Transfergratis website, including your IP (Internet Protocol) address, operating system, device identification information, and other information associated with your access to and use of the website. Transfergratis may also collect information about the websites you have visited prior to accessing the service. Transfergratis may keep and store such information and associate it with your use, in order to help Transfergratis identify you and facilitate your use of our service in the future.
Transfergratis may verify and confirm all of the information that you provide to us (or that we otherwise collect from your accessing the website) with third parties, including the financial institution that issued the payment you propose to use, and the telecommunications company or financial institution through which your money is sent to your Beneficiary. Transfergratis may also verify such information with identity verification services, electronic databases, social media companies, and credit reporting agencies. Transfergratis may share your information with the banks, telecommunications providers and other financial services firms who facilitate payment to your Beneficiary. From time to time, Transfergratis may require you and/or your Beneficiary to provide us with additional information and/or documentation to confirm your identity and your eligibility to use our service.
When you access the Transfergratis website, we may collect and store information regarding your use of the website and the service. This includes information about the frequency with which you access the website, the time you spend there, the way you move through the site, your transfer history, and details regarding the amount of money you transfer and your Beneficiaries.
Transfergratis may also access:
  • Mobile network and operating system, so we can analyze how our website works and fix any issues
  • IP address and device ID (we'll link your mobile phone number with your device)
  • Mobile Advertising ID, so we can share it with companies that help us with advertising online (you can reset this ID or limit tracking in 'Settings' on your phone)
  • Use of Information
    Transfergratis may maintain and use all of the information and documentation that you provide, as well as information that we derive from your use of the service, and the information that we obtain about you from third parties, in order to provide the Transfergratis service to you, and to enable Transfergratis to comply with laws and regulations, including those intended to prevent fraud, money laundering, and other abuses of the financial system. Transfergratis may use your information to contact you as necessary to confirm or complete a transaction, and to allow our agents, partners, and service providers to fulfill their obligations in providing the service to you. Transfergratis may also use your information to improve our service, to troubleshoot problems, develop new products and services, and to create advertising, marketing, and promotional campaigns. Finally, Transfergratis may disclose your information to third parties, including government agencies, when Transfergratis reasonably determines that such disclosure is required by law, such as responses to subpoenas and information requests by law enforcement, financial services regulators, or national security authorities.
    Transfergratis will not sell, rent or otherwise disclose your information to third-party marketers or others unaffiliated with Transfergratis for the purpose of advertising, promoting or selling other services to you. However, where and to the extent allowed by law, Transfergratis may work with third parties to analyze the information that we gather from you when you visit us online, including our website, our Facebook page, and our Facebook advertisements, whether or not you use the Transfergratis service. Transfergratis may use the information we gather there, along with the information we obtain from your use of our service, which may include Personally Identifiable Information, to advertise and promote Transfergratis services to you and to others. For example, Transfergratis provides data to Facebook's Ad Manager account and SDK programs, which provide us with information about the ways customers and other visitors access, view, and use the Transfergratis website and application. We use that information to create advertisements and promotions; such advertisements and promotions may appear in your Facebook feed or on other sites owned or operated by Facebook, such as Instagram. We may customize our marketing and promotional messages to you based on your use of our service, the information that you provide to us or which we otherwise obtain about you, and algorithms designed to help us anticipate your potential needs, based on your information and the information of others who use Transfergratis services. Transfergratis believes that such programs provide valuable information and benefits to our current and potential users. However, if you live in a jurisdiction where such use of your data for marketing and promotional purposes requires your permission, Transfergratis will not use your data for these purposes unless you "opt-in" to such uses.
    Protection of personal information collected by transfergratis
    Transfergratis's leading security experts help ensure that your Personally Identifiable Information is secure. All such information is stored on servers with state-of-the-art data protection technology and is accessible only to Transfergratis employees who, for business purposes, need to access it.
    No method of transmission over the internet, or method of electronic storage, is 100% secure, however. Although Transfergratis uses strong methods to protect the data that you provide to us, and we regularly test our information protection practices and technology, Transfergratis cannot absolutely guarantee its security. We will, however, notify you of any breach or other compromise that affects your data, promptly and in compliance with applicable law.
    Use of Cookies and Other Tracking Devices
    Transfergratis uses "cookies" and other tracking devices to help us recognize you, remember your preferences, and facilitate your future transactions and other interactions with us. We also use such tracking devices to help us understand consumer behavior on our Website, in order to help us improve it and make it easier for future use. You may be able to disable your device's use of cookies, but that may slow or prevent your ability to use the Transfergratis service.
    Your Right to Access and Correct Your Personal Information
    You have the right to access your personal information stored by Transfergratis, subject to applicable laws, and in accordance with relevant data protection regulations and Transfergratis's policies intended to prevent fraud and other abuses of financial services. In order to do so, you can contact us at [email protected] . If the information Transfergratis has maintained about you is wrong, incomplete, or otherwise inaccurate, you have the right to require Transfergratis to correct it or correct the information yourself directly in the Website.
    Destruuction of Information
    In general, Transfergratis maintains information about each transaction for five years. After that period, Transfergratis may destroy such information, and it will no longer be available to you or anyone else. However, there may be circumstances in which Transfergratis is required to maintain information for longer periods if required by law or regulation.
    Privacy Policy Changes
    Transfergratis 's privacy policy may change in the future. If that happens, the revised version will be posted on our website, https://transfergratis.com, and will be sent to current users via the email addresses associated with their Transfergratis website registrations.